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POSITION TITLE: Dispatcher–Rentals
COMPANY: G P Roadway Solutions
LOCATION: Oahu Branch-Rentals
REPORTS TO: Operations Supervisor
ADDRESS: 660 Mapunapuna St., Honolulu, HI 96819
DATE: November 15,2019
POSTING: 2019-121
  1. Takes walk-in, phone, fax and email job orders. Works collaboratively with Warehouse Foreman, Operations Supervisor, and Manager to establish priorities and confirm availability of equipment.
  2. Coordinates with the mechanics department to make trucks / equipment available as needed for maintenance or repairs. Alerts mechanics department of on the road break downs that require a trouble call.
  3. Based on projected work- loads and man power requirements, coordinates with the Operation Supervisor(s) to schedule crews effectively on a weekly basis. Scheduling to include changing existing man power shifts (day to night / night today).
  4. Based on immediate work-load, creates a daily schedule and assigns jobs as necessary. Matches job type and/or requirements with various skill sets of crew members. Rotates jobs so there is an even distribution of job types to qualified crewmembers.
  5. Reviews quotations, service agreements, purchase orders or work orders to ensure that equipment and man power are allocated properly to fulfill service requests as budgeted or quoted.
  6. Reviews job orders against work logs for payroll processing and compiles appropriate paperwork for timely submission to Operations Supervisor for final verification and approval.
  7. Receives customer complaints, investigates issues and refers information on problematic customers to the Operations Supervisor for follow-up.
  8. Ensures that rental services are rendered as ordered or rescheduled as necessary, that the crew driver thoroughly completes the rental order form after jobs are completed, and that all order forms are routed to the Manager for review in a timely manner for invoicing.
  9. Using completed rental order forms, calculates billing costs for traffic control and fencing billings. Forwards Standard Order forms for review by Manager in a timely manner to support financial reporting.
  10. Maintains department files and records in accordance with established procedures to ensure easy retrieval of records as needed by department staff.
  11. Performs other duties as assigned.
  12. Promotes awareness of and follows Company and general safety policies.
  13. Exhibitsacoreunderstandingofmutualrespectandgoodcustomerserviceorientationininteractions with all people in the workplace.
  1. High school diploma or equivalent.
  2. 6 months relevant experience in a similar operation; familiarity with traffic control helpful.
  3. Working knowledge of Word, Excel, Email. Adaptable to in-house software.
  4. Keyboarding skills sufficient to complete tasks in a timely manner.
  5. 10 key by touch.
  6. Uses basic math functions to perform daily tasks.
  7. Must be able to read and understand business documents and read roadmaps.
  8. Valid Hawaii driver’s license and favorable abstract.
  9. Good organizational and administrative skills to multi-task effectively.
  10. Ability to work independently and complete tasks in a timely manner.
  11. Excellent interpersonal skills to ensure effective internal and external communications.
  12. Ability to work flexible hours as needed.



Note: The above reflects essential information to describe the characteristics of the job and shall not be construed as a detailed list of all job requirements, nor shall it in any way limit the right of management to assign work or direct the work force.

Base Salary Value: Based on Experience

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